Refund policy
Last updated: August 18, 2026
This Return, Refund & Cancellation Policy applies to T-shirts purchased directly through IngridPeguero.com.
MADE-TO-ORDER PRODUCTS
Our T-shirts are produced specifically after an order is placed through our production and fulfillment partners.
Because each item is made to order, please review the product description, size chart, color selection, design, and shipping information carefully before completing your purchase.
ORDER CANCELLATIONS
If you need to cancel your order, please contact us as soon as possible at:
We will make every reasonable effort to accommodate your request. However, once an order has entered production, preparation, or fulfillment, cancellation may no longer be possible.
RETURNS AND EXCHANGES
Because our T-shirts are made to order, we do not accept returns or exchanges for:
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ordering the wrong size;
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selecting the wrong color;
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selecting the wrong design or product;
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change of mind; or
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personal preference.
Please review the size chart and all product details carefully before placing your order.
This policy does not affect any rights you may have under applicable consumer protection laws.
DAMAGED, DEFECTIVE, MISPRINTED OR INCORRECT ITEMS
If your T-shirt arrives damaged, defective, misprinted, or different from the item you ordered, please contact us within 30 days of delivery so we can evaluate the issue.
Please provide:
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your name;
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your order number;
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a description of the problem; and
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clear photographs showing the issue.
After reviewing your request, we may offer a replacement or refund when appropriate.
Please do not return an item before contacting us and receiving instructions.
REFUNDS
Approved refunds will be issued to the original payment method whenever possible.
Once a refund has been processed, your bank, credit card company, or payment provider may require additional time before the funds appear in your account.
Original shipping charges are generally non-refundable unless the refund results from a damaged, defective, misprinted, incorrect, or otherwise eligible item, or when required by applicable law.
RETURN SHIPPING COSTS
When a return is approved because an item is damaged, defective, misprinted, or incorrect, we will provide the appropriate instructions.
Customers should not ship products back without first contacting us.
We do not charge restocking fees.
LOST OR UNDELIVERABLE ORDERS
Issues involving packages that are lost in transit, returned to sender, or marked as delivered but not received will be reviewed individually.
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Additional shipping costs resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility.
CONSUMER RIGHTS
Nothing in this policy is intended to exclude, restrict, or modify any mandatory consumer rights that cannot legally be waived.
If applicable law provides greater rights than those described in this policy, those rights will apply.
CONTACT
For questions regarding an order, cancellation, damaged item, return, replacement, or refund, contact:
Please include your name, order number, and a brief description of your request.