Frequently Asked Questions
Here you’ll find answers to the most common questions about our T-shirts, orders, shipping, returns, and customer service at IngridPeguero.com.
PRODUCTS
Are your T-shirts made to order?
Yes. Our T-shirts may be produced specifically after an order is placed through our production and fulfillment partners.
What sizes are available?
Available sizes are shown on each product page. Please review the size guide carefully before placing your order.
What colors are available?
Available colors vary by design and are displayed on each product page.
Will the printed design look exactly like the image online?
We make every reasonable effort to represent each product accurately. However, slight variations in print placement, color, or appearance may occur, and colors may also look slightly different depending on your screen or device.
SHIPPING
How long will my order take to arrive?
Delivery time includes both production and shipping. Processing and shipping times may vary depending on the product, destination, order volume, and carrier.
Please review our Shipping Policy for additional information.
Will I receive tracking information?
When tracking is available, it will be sent to the email address provided during checkout.
Can my order arrive in more than one package?
Yes. If your order includes multiple items, they may occasionally be produced or shipped separately and arrive in different packages.
Do you ship internationally?
Shipping availability depends on the destination and will be shown during checkout.
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. When applicable, these charges are generally the responsibility of the customer.
RETURNS, REFUNDS AND CANCELLATIONS
Can I cancel my order?
If you need to cancel an order, contact us as soon as possible.
Because our T-shirts may enter production shortly after an order is placed, we cannot guarantee cancellation once production, preparation, or fulfillment has begun.
Can I return or exchange a T-shirt because I ordered the wrong size or color?
Because our T-shirts are made to order, we do not accept returns or exchanges for incorrect size or color selections, change of mind, or personal preference, except where required by applicable law.
Please review the size guide and product details carefully before completing your purchase.
What if my T-shirt arrives damaged, defective, misprinted, or incorrect?
Contact us as soon as possible and provide:
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your name;
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your order number;
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a description of the issue; and
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clear photographs showing the problem.
We will review the situation and provide the appropriate solution when eligible.
Do you charge restocking fees?
No. We do not charge restocking fees.
For complete information, please review our Return, Refund & Cancellation Policy.
PAYMENTS AND ORDERS
Are payments secure?
Yes. Payments are processed through authorized payment providers using systems designed to protect your information during the transaction.
Can I change my shipping address after placing an order?
Contact us as soon as possible if you notice an error in your shipping address.
We cannot guarantee that an address can be changed once production or fulfillment has begun.
Customers are responsible for providing a complete and accurate shipping address during checkout.
CUSTOMER SERVICE
How can I contact you?
You can reach us at:
If your question concerns an existing order, please include your name and order number so we can assist you more efficiently.
Where can I review your store policies?
Our Shipping Policy, Return, Refund & Cancellation Policy, Privacy Policy, and Terms of Service are available on IngridPeguero.com.
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